dogwalker etc.


terms & conditions of service

image of lab laying on the beach

like any business, we have some terms & conditions that make things go more smoothly and help alleviate confusion in some situations. Please read thorough the following information and get in touch with us if you have any questions!



INITIAL CONSULTATION:

your assigned Dogwalker etc. pet care professional will arrange this meeting with you before services begin. at this visit, we can answer questions, deliver your lockbox, and discuss detailed instructions on how to care for your pets. to help ensure availability please plan minimum 1 week advance notice to schedule new services. please reserve 30-60min for your initial in home consultation.

• the initial interview fee is $25
• the initial fee is taken upon registration and prior to the interview
• fees are non-refundable
• initial fee is applied to the first invoice if the client books services
• if a 2nd interview is reqyested, the $15 fee will be billed on the 1st invoice for services



lockbox:

We require that client keys stay on property safely stored in a lockbox. We will deliver your lockbox during the interview or before the assignment begins. This lockbox is yours to keep may be coded at your discretion. $12 per lockbox


key pick up & drop off:

Should you choose to not use a lockbox or not be able to utlize one due to bldg policies our staff can pick up and drop back your keys. Charged each way $12 per visit


same-day service (if available)

$10 additional charge for visits with less than 24hr. notice

holidays:

federal holidays: $15 per visit
overnight - christmas eve & new year's eve, $15 per visit





administering medication:


• $15 for subcutaneous fluids
• $10 for insulin injections
• $5 for ear or oral drops (*no charge if medication can be given with food.)


cancellation policy:

non-holiday reservations...
• 0-24 hr. payment in full is charged (no refunds)
• 1+ days full refund or credit will be given


holiday reservations...
• 0-7 days or less no refunds will be given
• 7-14 days 50% credit or refund will be given
• 14+ days no charges, credit or refund in full